Cancellation and Refund Policy

This policy explains how billing, cancellation and refunds work for RasidPro's paid plans (Growth, Pro and Business), operated by Breve Hospitality Services LLP.

1. Subscription Billing

Growth, Pro and Business plans are billed once a year and renew automatically every year through our payment partner, PayU, until you cancel. Your plan renews on the same date each cycle, and the payment method you authorized at checkout is charged automatically — no manual action is needed from you for renewals.

2. Cancelling Your Subscription

You can cancel anytime from My Plan inside your RasidPro account. When you cancel:

• Future auto-billing stops immediately — you will not be charged again.
• You keep access to your current plan's features until the end of the billing period you already paid for.
• After that date, your account automatically moves to the Free plan and its limits apply.

3. Refunds

Because RasidPro is a digital subscription service delivered immediately upon payment, refunds are handled as follows:

• First-time subscription: if you subscribe to a paid plan for the first time and genuinely did not use any paid-plan features, you may request a full refund within 3 days of that payment.
• Renewals: automatic renewal charges are non-refundable once a new billing cycle has started, except in the case of a duplicate or erroneous charge (see below).
• Partial periods: we do not offer prorated refunds for cancelling partway through an already-paid billing cycle — you simply retain access until it ends, as described above.
• Duplicate or failed charges: if you were charged more than once for the same billing cycle, or charged without your plan being activated, contact us — this will be refunded in full.

4. How to Request a Refund or Report a Billing Issue

Email support@webdebsolutions.com with your business name, registered email, and the PayU transaction ID (txnid) (visible in your Billing History under My Plan). We aim to respond within 2 business days.

5. Refund Processing Time

Approved refunds are issued to your original payment method via PayU and typically reflect within 5–7 business days, depending on your bank or card network.

6. Changes to This Policy

We may update this policy from time to time; the "Last updated" date above reflects the latest revision.

7. Contact

For billing or refund questions, reach us at support@webdebsolutions.com.